Twilio & Microsoft Team Up to Make Conversations Smarter

You’ve been there. Stuck in an endless loop with a chatbot. Repeating yourself. Wondering if you’re talking to a human or just screaming into the void.

Most AI-powered support still feels… …

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IKEA’s Digital Turnaround & Strategy During COVID 19

When lockdowns shuttered IKEA’s in‑store kitchen planning services, demand didn’t vanish—it had to be met. Within seven days, IKEA re-engineered its digital strategy with in-store tools for …

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